Nuova Fima continues its focused efforts on developing more innovative products and providing a more efficient service to its customers, with particular emphasis on after sales service. The company has recently signed an exclusive customer service agreement with Explit, a Polish provider of technical customer service with many years of experience in the ceramic tile sector.

The production of ceramic tiles in Poland has increased by nearly 140% in recent years, starting from 49M sqm in 2001 to 110M sqm in 2006. Nuova Fima has strongly contributed to this increase of production by supplying a significant percentage of the inspection systems, sorting and packaging lines and palletizing robots sold in the territory.

Explit, based in Tomaszow Mazowiecki the heart of Polish ceramic tile production, offers to all Nuova Fima customers in Poland local support with specialized service engineers and spare parts stock to ensure fast turnaround and swift problem solving. Robert Zatlonkal, (pictured above) Director of Explit, announced this agreement declaring: "We are very proud of working with Nuova Fima and link our name to theirs. They are a strong group with excellent machinery and top reliability".

Stefano Mele (pictured below), Nuova Fima's CEO, believes this agreement will increase opportunities: "Offering to our customers a local partner that speaks and operates in their language can only further strengthen our already strong presence in the market".